Frequently Asked Questions

Questions & Answers

What if the products arrived damaged?

• If a product is damaged or does not arrive as described, we have a return policy of one month. Please notify as soon as possible so that we can evaluate the matter and help you right away. If notified after a month, please contact us so that we can figure out a solution for you.

Who covers delivery costs?

• We provide free delivery through one of our logistical partners as long as the MOQ is reached. We assure you that the goods will be delivered at the correct temperature.

How do I get product prices?

• Since pricing depends delivery conditions, locations and quantity order, please email us at sales@tonysdelighteu.com so that our team can get in touch with you.

Can I pick up the order?

• Yes. If you prefer to pick up the order and come visit us this is would be no problem.
  

Can I return a product after it is delivered?

• Please contact us under info@tonysdelighteu.com or per telephone and we will get in touch with you as soon as possible.